Frequently asked questions (FAQs)

Find out answers to frequently asked questions below!

Can I still apply?

Applications are open- apply now.

Applications for NSTD students- The University of Manchester staff members, members of the public, and The University of Manchester alumni- will close at 5pm on Wednesday 4th September 2024.

Applications for credited and non-credited students will close at 5pm on Friday 27th September 2024.

What date do applications open?

Applications are now open. Apply now.

What date do applications close?

Applications for NSTD students­- The University of Manchester staff members, members of the public, and The University of Manchester alumni- will close at 5pm on Wednesday 4th September 2024

Applications for credited and non-credited students will close at 5pm on Friday 27th September 2024.

Why can't I enrol?

Students cannot self-enrol. LEAP enrolments are to only be completed by the LEAP Administration Team.

Do not contact your Home School.

We expect all enrolments to be complete by Friday 20th September. If your enrolments aren't showing by the end of the day on Friday 20th September, please contact leap@manchester.ac.uk

Can I take more than one LEAP course?

Credited students

Students can only take one LEAP course per year for credit. They can also take an additional course as a non-credited student for a fee- see course fees here we recommend that students do not take more than 2 LEAP courses in a year. There are exceptions that can be authorised by PD e.g. East Asian Studies and Exchange students may take more than 1 LEAP course for credit per year. Please refer to leap@manchester.ac.uk with any complicated queries. 

Non-credited students, The University of Manchester staff, members of the public and The University of Manchester alumni

As a paying customer you can take up to three courses in a year, but for your wellbeing we recommend that you do not take more than two LEAP courses in a year. 

Can I drop my course at any point?

Credited students-

LEAP courses follow the same rules as other units across the university. The deadline to drop full year courses is the Friday of the second week of teaching in Semester One and for semester only courses the deadline to drop the course is the Friday of the second week of teaching in Semester 2 (9th February 2024)

Non-credited students, The University of Manchester staff, members of the public and The University of Manchester alumni

As paying customers, non-credited students, The University of Manchester staff, members of the public and The University of Manchester alumni, can withdraw from the course at any point, but will only be entitled to a refund if the request is made in writing in line with the time frame outlined in the refund policy. 

Can I defer my place on the course?

The LEAP refund policy does not allow students to defer their place. Students who do not wish to continue a full year course and request a refund for the 2nd semester fees or chose not to pay it, will not be allowed to re-join a later year and should they wish to enrol on a LEAP course in the future they will pay the full fees and start in September of that year.  

Am I entitled to a refund?

Changes of the course or refunds may be requested by writing by 5pm on Friday of Week 2 of the course for full year courses, and by 5pm on Friday of Week 1 for one semester courses. We will not provide any refund if the request to withdraw is after these dates.   

Paying students may be eligible for a partial refund if they wish to withdraw from a full year course before the start of semester two. We will not provide any refund if the request to withdraw is after 5pm on the Friday of Week 2, semester 2.   

Members of public who pay in two instalments will get a refund for semester 1 fees if requested by 5pm on Friday of Week 2 of semester 1 and by 5pm on Friday of Week 1 of semester 2. We will not provide any refund if the request to withdraw is after these dates, and we do not provide partial or fractional refunds. 

Refunds will incur an administrative charge of £30 in all cases.    

I need to change my LEAP group.

For any group change requests, please contact leap@manchester.ac.uk, bear in mind that we cannot facilitate group changes without a legitimate reason e.g. a timetable clash.

It is essential that that you attend your allocated group and if you are unable to attend your allocated group you contact leap@manchester.ac.uk as soon as possible. 

Credited and non-credited students

All groups are allocated based on student availability to avoid clashes. We will do our best to accommodate any change requests, but we will only accept legitimate change requests (e.g., timetable clashes or prior commitments) as we cannot accommodate every request such as to be with friends. 

The University of Manchester staff, members of the public and The University of Manchester alumni

We will place you in your requested group to allow you to study alongside your other commitments. 

I am a University of Manchester staff member, do I still need to complete my Right to Study?

Non-standard students - The University of Manchester staff members, members of the public, and The University of Manchester alumni - must complete a Right to Study check. It is essential that you complete this check as soon as possible as this is a Home Office requirement. If you have any questions or concerns, please contact leap@manchester.ac.uk

I am experiencing problems completing my Right to Study check, who do I contact?

Please view the instructions to complete the check here 

If you are receiving any error messages, please contact leap@manchester.ac.uk

I completed my Right to Study last year, do I need to complete it again this year?

You must complete this check for each new application- even if you have previously completed the check, you must complete it again for this academic year.

I completed my Student Registration for my LEAP course last year, do I need to complete it again this year?

All students must register each academic year. If you are studying a LEAP course this year, you must complete your registration. If have any problems completing your registration, please contact the Student Services Centre on 0161 275 5000 or using the Student Services enquiry form- and the team will respond to your enquiry within 5 days. 

When is the deadline to complete my Right to Study check?

The deadline to complete the Right to Study check is 5pm on Wednesday 4th September 2024. Unfortunately, if applicants fail to complete the check by this date, we will be unable to progress their application further.

When is the deadline to complete my student registration?

The deadline to complete student registration is 5pm on Friday 27th September 2024.

How do I get my Student Card?

Please note that staff members taking a LEAP course will not receive an additional card.

Once you have completed student registration, you can go and collect your student card from the

School of Arts, Languages and Culture Student Support Hub- Next to Lime cafe, Lower ground floor, Samuel Alexander Building, South Wing.

If you would like a student card, please complete the following form. This is also in your confirmation of group email.

If you have any questions about this, please contact the Student Support Hub on the details below-

Phone number: 0161 529 3348

Email: salc.hub@manchester.ac.uk

Opening Times

During term time- Monday to Friday 9am to 5pm

Outside of term time- Monday to Friday- 10am to 4pm

I want to make a complaint. How do I do this?

Please direct any complaints regarding adminsitrative matters such as delays in registration, timetabling and access to the courses to leap@manchester.ac.uk. Other academic-related complaints should be directed to the Director of LEAP Dr Orieb Masadeh-Tate orieb.masadeh-tate@manchester.ac.uk, copying in the LEAP Team on leap@manchester.ac.uk and we will respond as quickly as possible.

If you are still not satisfied after discussion with the Director you may proceed with formal complaint procedures.

How do I pay for my LEAP course?

Once you have applied and been offered a provisional place, the LEAP Team will send you a link to make payment via the estore. Please note that places are not confirmed until payment has been received.

Who do I contact about payment concerns?

If you have any problems making payment, please contact leap@manchester.ac.uk 

Is my information secure with LEAP?

All information shared with The University of Manchester is held in line with current Data Protection Legislation. Please see our Privacy Policies for more information.

Important Privacy information

We are processing personal characteristics, contact details and special category data, such as disability information, for the purpose of processing your LEAP application and creating your student record (only applicable to staff, members of the public and alumni). Your data will only be processed for the reason stated above. The data will be processed in line with the UoM Privacy Policies. When the data is no longer required, it will be securely deleted. If you have any questions or need more information, please contact leap@manchester.ac.uk. We handle the security, integrity and privacy of your data with the utmost care at all times and in line with current Data Protection Legislation.